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Quality Control Manager - Delivery & Installation (Final Mile) at Suddath - ApplyBlast

Quality Control Manager - Delivery & Installation (Final Mile)

Suddath

3 months ago

3.4 on Glassdoor

West Columbia, South Carolina, United States of America

Hybrid

Full Time

Senior

1 applicant

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About this role

The Quality Control Manager at Suddath monitors delivery and installation performance across independent contractor teams to ensure services are completed safely and in accordance with company standards. This role involves conducting ride-alongs, verifying contractor qualifications, assisting with onboarding, and analyzing service metrics to drive consistent customer experiences. The position also includes partnering with leadership to resolve performance issues and supporting claims investigations.

Responsibilities

Monitor delivery and installation performance across independent contractor teams
Conduct ride-alongs and job checks to evaluate service quality
Verify contractor qualifications and compliance requirements
Analyze service metrics including route completion and customer satisfaction
Partner with leadership to address performance concerns and reduce disruptions

Skills

Qualifications

Bachelor's degree in Business, Logistics, Supply Chain, Operations Management, or Construction Management

About Suddath

suddath.com

Headquarters

Jacksonville, Florida, United States

Company Size

51-200 employees

Founded

1919

View Profile

Discover the Suddath difference. Since 1919, we've been a trusted name in moving services. As an Atlas Van Lines agent, we offer trained crews, transparent estimates, and reliable service. Whether local, long-distance, or international, we ensure a stress-free move.