Quality Director
Sutherland
About this role
A Quality Manager role overseeing contact center operations involves leading the team, ensuring compliance with quality standards, and driving continuous improvement initiatives through methodologies like Six Sigma and Lean. The position requires stakeholder collaboration and developing team capabilities to meet or exceed quality metrics.
Skills
About Sutherland
sutherlands.comSutherlands is a regional home improvement and hardware retailer headquartered in Circleville, Ohio. They offer lumber, building materials, tools, fasteners, mulch and other supplies—with a particular focus on products for building sheds, pole barns and garages. Customers can shop online or in-store for contractor- and homeowner-focused supplies, backed by local service and product expertise. Contact and store information (including hours) are available on their website.
About Sutherland
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Sutherland.
Salary
$75k – $95k
per year
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