Crum & Forster
The Quality Enablement Senior Manager owns technology-enabled quality assurance across Travel Insured International’s contact center and claims operations, ensuring accurate, trusted, and actionable quality outputs. The role leads standards, optimization, and continuous improvement while managing a team and collaborating with Operations, Claims, Training, IT, Marketing, and Customer Insights to translate quality data into business value.
Headquarters
Morristown, New Jersey, United States
Company Size
1001-5000 employees
Founded
1822
Crum & Forster is a U.S.-based property & casualty insurer that provides commercial, personal, and specialty insurance solutions. It underwrites a broad mix of coverages—including commercial property and casualty, specialty risks, surety, and related products—delivered primarily through independent agents and brokers. The company emphasizes underwriting expertise, risk management and claims services to tailor solutions for businesses, nonprofits and individual customers. Crum & Forster has a long history in the U.S. insurance market and operates through regional teams and national distribution channels.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Crum & Forster.
15% below the average for this role
Quality, Compliance & Agent Enablement Lead
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