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Quality Enablement Specialist - Digital Ads at MarketStar - ApplyBlast

Quality Enablement Specialist - Digital Ads

MarketStar

2 days ago

3.6 on Glassdoor

Ogden, Utah, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Quality Enablement Specialist - Digital Ads role at MarketStar supports the sales team by ensuring call, email, and process quality across the entire sales funnel. This position involves systematic evaluation, delivering coaching insights, and providing compliance oversight to enhance customer experience and sales outcomes. The specialist works closely with leadership and team members to drive continuous improvement and maintain high-quality standards.

Responsibilities

Monitor and score calls, emails, and CRM processes against established Quality Assurance rubrics
Identify key coaching themes and produce detailed QA reports with actionable performance strategies
Conduct regular calibration sessions with Team Leads and Trainers to ensure consistent scoring