Quality & Engagement Supervisor - Crisis Services

The Quality & Engagement Supervisor leads the CORE Access, Triage, and Dispatch Services department within Frontier Behavioral Health's Crisis Services, overseeing training excellence, quality improvement, and community engagement for the 988 crisis line and related programs. The role involves supervising staff, developing and evaluating training curricula, monitoring performance metrics, and coordinating outreach activities to strengthen community partnerships and service accessibility. The position ensures compliance with accreditation standards, regulatory requirements, and organizational goals while fostering a culture of continuous learning and cultural responsiveness.