Quality Engineer - Customer Support

Industrial Electric Manufacturing(4 months ago)

Jacksonville, FL, United StatesOnsiteFull TimeSenior$98,711 - $134,858 (estimated)Quality Assurance

About this role

The Customer Quality Engineer is the primary point of contact for customers and commercial teams on quality-related issues, ensuring products and incoming materials meet required standards and supporting new product introductions. The role collects root-cause data, drives corrective actions, and communicates resolutions to customers while coordinating cross-functional continuous improvement activities. The position works mostly independently under general supervision and may manage moderate-complexity projects with regular reporting to senior management. The role requires up to 30% international travel to customer sites.

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Required Skills

Customer Liaison
Root Cause
Corrective Action
Quality Assurance
Supplier Management
Inspection
FMEA
APQP
PPAP
ISO9001

+11 more

Qualifications

Business Degree
Manufacturing Degree
Engineering Degree

About Industrial Electric Manufacturing

iemfg.com

IEM designs and manufactures custom power equipment and scalable power distribution systems. They deliver engineered, turnkey solutions—including modular distribution, switchgear, transformers, UPS and battery integrations—tailored for industrial, commercial, data center and critical‑infrastructure applications. The company emphasizes scalable architectures that simplify deployment and expansion, backed by systems integration, testing, commissioning and ongoing lifecycle service. IEM partners with customers to meet reliability, efficiency and compliance requirements through configurable, purpose‑built power solutions.