Quality Intelligence Analyst

RingCentral(20 days ago)

HybridFull TimeMedior$40,000 - $55,000Quality Assurance

About this role

RingCentral is seeking a Quality Intelligence Analyst to uphold customer service standards and drive process improvements. The role involves assessing interaction quality, providing coaching, analyzing data, and collaborating with various teams to enhance business performance.

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Required Skills

Excel
Data Management
Reporting
Customer Service
Communication
Root Cause Analysis
Analytics
Coaching
Process Improvement
MS PowerPoint

About RingCentral

ringcentral.com

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