Quality Manager (AI)- Remote in Romania
otonomee
About this role
A senior role focused on improving BPO-driven customer experience quality by leveraging AI and automation. The position involves managing multi-client quality programs, implementing technology-driven monitoring solutions, and collaborating with cross-functional teams to drive continuous improvement.
Skills
About otonomee
otonomee.comOtonomee is a premium provider of outsourced services that partners with some of the world’s leading brands. They position themselves as bringing “a fresh perspective to outsourcing,” delivering tailored, high-quality and scalable solutions designed to improve efficiency and support brand-aligned operations. Otonomee focuses on long-term client partnerships and strategic execution to help organizations reduce costs, streamline processes, and maintain consistent customer experiences.
About otonomee
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$60k – $80k
per year