Quality Manager

Welocalize(1 month ago)

RemoteFull TimeMedior$77,970 - $105,056 (estimated)Quality Assurance

About this role

The Quality Manager at Welocalize oversees and aligns language service suppliers to ensure high-quality, on-time delivery for client accounts. The role focuses on managing service delivery quality, monitoring performance against customer OKRs, and maintaining language assets and standards. This position requires close collaboration with internal teams and clients to understand capacity and quality expectations. It also involves presenting quality reports and supporting continuous improvement initiatives across programs.

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Required Skills

Supplier Management
Quality Management
Vendor Performance
Client Engagement
Root Cause Analysis
Corrective Actions
Preventive Actions
Quality Framework Design
Language Assets Maintenance
Capacity Planning

+14 more

Qualifications

Master's Degree

About Welocalize

welocalize.com

New Relic is a cloud-based observability platform that helps software teams instrument, monitor, and troubleshoot applications and infrastructure. It ingests metrics, logs, traces, and events to deliver APM, infrastructure monitoring, distributed tracing, real user (browser/mobile) monitoring, synthetic checks, alerting, and dashboards. The platform emphasizes easy instrumentation, rich analytics, and extensive integrations across cloud providers and services to speed root-cause analysis and incident response. Organizations use New Relic to correlate telemetry, optimize performance, and improve reliability and customer experience.