Quality Manager

Welocalize(3 months ago)

Thessaloniki, GreeceOnsiteFull TimeManager$92,056 - $122,689 (estimated)Quality Assurance

About this role

The Quality Manager at Welocalize oversees supplier alignment and delivery quality for language services programs, ensuring that client-specific requirements and quality standards are consistently met. The role involves acting as the primary point of contact for clients on language quality topics, managing quality frameworks, and driving continuous improvement initiatives. It also includes monitoring performance against customer objectives and key results (OKRs) and collaborating closely with internal language services and cross-functional teams.

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Required Skills

Supplier Management
Quality Management
Performance Monitoring
Issue Escalation
Root Cause Analysis
Corrective Actions
Supplier Training
Client Engagement
Stakeholder Reporting
Quality Framework Design

+14 more

Qualifications

Master’s Degree

About Welocalize

welocalize.com

New Relic is a cloud-based observability platform that helps software teams instrument, monitor, and troubleshoot applications and infrastructure. It ingests metrics, logs, traces, and events to deliver APM, infrastructure monitoring, distributed tracing, real user (browser/mobile) monitoring, synthetic checks, alerting, and dashboards. The platform emphasizes easy instrumentation, rich analytics, and extensive integrations across cloud providers and services to speed root-cause analysis and incident response. Organizations use New Relic to correlate telemetry, optimize performance, and improve reliability and customer experience.