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Quality Manager at Concentrix - ApplyBlast

Quality Manager

Concentrix

22 days ago

3.3 on Glassdoor

Cape Town, Western Cape, South Africa

Onsite

Full Time

Manager

0 applicants

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About this role

The Quality Manager leads and evolves the quality assurance strategy across a complex, multi-line-of-business environment, focusing on operational excellence and customer experience. This role involves overseeing quality frameworks, maintaining governance, and driving continuous improvement initiatives to enhance performance and compliance. The position requires strong stakeholder management and the ability to translate data into actionable insights for sustainable business outcomes.

Responsibilities

Lead quality assurance strategy and governance across multiple lines of business
Analyze quality data and trends to drive performance improvements and corrective actions
Coach and develop the quality team while fostering a culture of continuous improvement

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.