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Quality Manager at Probe Group - ApplyBlast

Quality Manager

Probe Group

3 days ago

Taguig City, Metro Manila, Philippines

Onsite

Full Time

Manager

0 applicants

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About this role

The Quality Manager leads quality governance and drives continuous improvement within a key engagement, reporting directly to the Quality Director. This role aligns operational performance with business goals by implementing a Quality Management System, tracking KPIs, and defining process control mechanisms. The position involves leading quality performance discussions with clients, overseeing resource planning, and identifying opportunities to enhance efficiency and customer experience.

Responsibilities

Implement and maintain a Quality Management System across operations and support teams
Define process control mechanisms to ensure consistent output and operational stability
Lead quality performance discussions with clients and address operational concerns

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.