Quality & Performance Manager

DoorDash Mexico(6 hours ago)

HybridFull TimeSenior$90,000 - $120,000Operational Excellence

About this role

The role involves leading a team focused on analyzing quality assurance data to improve merchant support processes. The candidate will design reports, identify opportunities for process improvements, and collaborate with cross-functional teams to enhance the support experience. It is a leadership position centered around operational excellence within the merchant support environment.

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Required Skills

Data Analysis
Quality Assurance
Program Management
Conversation Intelligence
Reporting
Process Improvement
Stakeholder Management
Cross-Functional Collaboration
Leadership
Analytics Tools

About DoorDash Mexico

careersatdoordash.com

New Relic is a SaaS observability platform that helps developers and operators monitor, troubleshoot, and optimize applications, infrastructure, and end‑user experience in real time. It provides application performance monitoring (APM), infrastructure and container monitoring, logs, distributed tracing, synthetics/real‑user monitoring, dashboards, alerting, and analytics (NRQL) through a unified UI and APIs. With broad integrations, OpenTelemetry support, and usage‑based telemetry ingestion, New Relic is designed for full‑stack visibility and faster incident response across cloud‑native and legacy environments.

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