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RCM Customer Service Agent at Veradigm - ApplyBlast

RCM Customer Service Agent

Veradigm

28 days ago

3.6 on Glassdoor

Pune, Maharashtra, India

Onsite

Full Time

Junior

0 applicants

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About this role

The RCM Customer Service Agent serves as the primary point of contact for patients, providing support related to billing, account balances, and payment resolution. This role involves answering incoming patient calls and following up via email to help patients understand and resolve questions about their accounts with clarity and empathy. The ideal candidate combines strong communication skills with a solid understanding of revenue cycle and healthcare billing processes.

Responsibilities

Serve as primary point of contact for patients regarding billing and account balances
Answer incoming patient calls and follow up via email to resolve account questions
Provide support for payment resolution and help patients understand their accounts

Skills

About Veradigm

veradigm.com

Headquarters

Chicago, Illinois, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

Veradigm is a healthcare technology and data company that connects providers, life sciences companies, and payers through validated, interoperable clinical and real‑world data. It delivers EHR and practice management capabilities plus analytics, interoperability, and value‑based care tools to improve clinical workflows, outcomes, and operational performance. Veradigm also provides insights and real‑world evidence to support research, population health, and payer decision‑making via the Veradigm Network.