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R&D Operations Program Manager at NICE - ApplyBlast

R&D Operations Program Manager

NICE

1 month ago

3.8 on Glassdoor

Raanana, Israel

Hybrid

Full Time

Senior

0 applicants

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About this role

This role manages the tools and processes used by the R&D group, including tool selection, implementation, and governance, while leading R&D audits across the organization. The position involves evaluating and rolling out AI-powered tools and workflows in partnership with engineering leadership to enhance R&D activities. The ideal candidate will drive process-change projects and collaborate with various stakeholders to ensure successful execution and continuous improvement.

Responsibilities

Manage R&D tools from selection through implementation and ongoing support
Lead end-to-end R&D audits and coordinate audit processes across the organization
Evaluate and roll out AI-powered tools and workflows across R&D teams

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.