Real Time Analyst

DoorDash Mexico(1 month ago)

HybridFull TimeMedior$70,125 - $94,166 (estimated)Customer Experience

About this role

The Real Time Analyst is a workforce planning and intraday operations specialist supporting DoorDash’s Customer Experience Center in Mexico City. The role focuses on maintaining service levels across multiple lines of business by monitoring queues, supporting staffing decisions, and partnering with cross-functional and vendor teams. It operates in a hybrid model and contributes insights for process improvements and ad hoc reporting.

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Required Skills

Real-Time Monitoring
Queue Management
Workforce Planning
Reporting
Troubleshooting
Vendor Management
Stakeholder Communication
Call Center Tools
Staffing Analysis
Data Analysis

+5 more

About DoorDash Mexico

careersatdoordash.com

New Relic is a SaaS observability platform that helps developers and operators monitor, troubleshoot, and optimize applications, infrastructure, and end‑user experience in real time. It provides application performance monitoring (APM), infrastructure and container monitoring, logs, distributed tracing, synthetics/real‑user monitoring, dashboards, alerting, and analytics (NRQL) through a unified UI and APIs. With broad integrations, OpenTelemetry support, and usage‑based telemetry ingestion, New Relic is designed for full‑stack visibility and faster incident response across cloud‑native and legacy environments.