Real Time Analyst
Domestic(28 days ago)
About this role
A Real Time Analyst at Domestic & General sits within the Operational Support team and helps maintain on-the-day customer service performance across the contact centre. The role supports the company’s customer-service-led sales culture during a period of transformation and international growth. It is a fixed-term, full-time secondment with flexible working and regular office attendance in Nottingham.
Required Skills
- Capacity Planning
- Verint WFM
- WFM Platforms
- Contact Centre
- Shrinkage Models
- Telephony
- Genesys Cloud
- Scheduling
- Routing
- Skilling
+5 more
About Domestic
domesticandgeneral.comDomestic & General is the UK’s leading provider of specialist warranties for kitchen appliances, boilers, consumer electronics, and more. Get a quote today.
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