Real Time Analyst
GlobalLinker(4 days ago)
About this role
This role involves managing call center workforce for optimal performance and efficiency through real-time staffing, forecasting, and reporting. The focus is on workforce management within a call center environment to meet operational targets.
Required Skills
- WFM
- Call Center
- Forecasting
- Data Analysis
- Staffing
- Performance Metrics
- Communication
- Scheduling
- Reporting
- Teamwork
About GlobalLinker
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