Real Time Analyst/Short Term Capacity Planner
TAG - The Aspen(16 days ago)
RemoteFull TimeMedior$65,000 - $72,000Work Force Management-Operations
Apply NowAbout this role
The Care Connection Team's Real Time Analyst & Short Term Capacity Planner plays a key role in monitoring and analyzing contact center operations in real-time, making adjustments to improve service levels and staffing. The role involves collaborating with teams, managing resources, and helping implement process improvements to optimize contact center performance.
Required Skills
- Excel
- Data Analysis
- Workforce Management
- Troubleshooting
- Process Optimization
- real-time Monitoring
- Team Collaboration
- Communication
- Forecasting
- Dashboards
About TAG - The Aspen
teamtag.comIntroducing The Aspen Group, where we are putting the care back in health care with the mission to deliver the best possible experience & care to every patient.
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