Reception Desk Representative, Radiology (40hrs)

The Reception Desk Representative serves as the first point of contact for the Radiology Department at Beth Israel Deaconess Medical Center, interacting with patients, healthcare providers, and staff to schedule appointments, check in patients, and update demographic and billing information. This full-time, onsite role requires excellent customer service skills, independent problem-solving, and the ability to manage high-volume calls and scheduling tasks efficiently. The position involves adhering to clinical decision trees and department guidelines to ensure accurate patient triage and communication with medical professionals.