Red Coat - Patient Guest Services Assistant

Cleveland Clinic(1 month ago)

Cleveland, OHOnsiteFull TimeJunior$41,554 - $56,509 (estimated)Patient Experience

About this role

The Patient Guest Services Assistant ("Red Coat") at Cleveland Clinic Main Campus serves as a highly visible ambassador who supports patients, family members, and visitors throughout their on-campus experience. The role focuses on creating a welcoming, informed environment by helping people navigate services and access information. Positions are available in both full-time and part-time schedules, with full-time roles including rotating weekend and holiday shifts.

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Required Skills

Customer Service
Patient Support
Guest Services
Wayfinding
Empathetic Communication
Concierge Services
Appointment Verification
Data Entry
Epic
Outlook

+5 more

Qualifications

High School Diploma or GED
Associate’s Degree

About Cleveland Clinic

clevelandclinic.org

Cleveland Clinic is a not‑for‑profit academic medical center founded in 1921 that provides comprehensive clinical and hospital care across a large integrated health system. It is known for world‑class specialty care, multidisciplinary teams, and leadership in medical research, education, and health information. The organization operates hospitals, outpatient centers and digital/telehealth services, and employs roughly 65,000 staff to serve patients regionally and internationally.

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