Referral Specialist Manager

Pomelo Care(22 days ago)

RemoteFull TimeManager$90,000 - $115,000Operations

About this role

Pomelo Care is hiring a Referral Specialist Manager to lead the doula-care enrollment and matching function, ensuring referred clients are quickly enrolled and paired with appropriate doula support. This role oversees a small frontline team and serves as the operational bridge to broader operations leadership while also managing a limited portfolio of high-priority referrals.

View Original Listing

Required Skills

Team Management
Performance Management
KPI Tracking
Workflow Optimization
Process Improvement
Enrollment Operations
Patient Outreach
Insurance Verification
Referral Systems
Case Escalation

+5 more

About Pomelo Care

pomelocare.com

Pomelo Care is a virtual maternity and neonatal care program that supplements traditional pregnancy care with unlimited, personalized remote support. Members get on-demand access to clinicians and resources — for example, dietitians for prenatal nutrition, therapists for labor anxiety, and group prenatal sessions. Pomelo partners with health plans, employers, providers, and labor unions to deliver its program as a benefit and improve maternal and neonatal outcomes. Membership is free and designed to provide continuous, customized support throughout pregnancy.