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Regional Delivery Manager at New Era Technology - ApplyBlast

Regional Delivery Manager

New Era Technology

14 hours ago

3.1 on Glassdoor

Cebu, Cebu, Philippines

Hybrid

Full Time

Manager

0 applicants

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About this role

The Regional Delivery Manager leads IT field services and operational support across a designated region in a 24/7/365 environment, acting as the key link between stakeholders, vendors, and support teams. This role ensures seamless service delivery, drives operational excellence, and oversees the successful execution of support initiatives and projects. The position also involves managing and developing a team of Regional Analysts to foster high performance and exceptional customer service.

Responsibilities

Lead IT field services delivery and operational support across designated regions
Manage enterprise-level customer tickets and provide Level 2 support
Supervise Regional Analysts and ensure SLA adherence and operational excellence

Skills

About New Era Technology

neweratech.com

Headquarters

West Chester, Pennsylvania, United States

Company Size

1001-5000 employees

View Profile

New Era Technology is a global technology solution provider that delivers end-to-end IT solutions to securely connect people, places, and information around the world. They offer a broad range of services including modern workplace and unified communications, enterprise infrastructure and networking, cybersecurity and physical security, digital transformation, AI and intelligent automation, and managed IT services. Serving more than 20,000 customers worldwide, New Era supports diverse industries such as enterprise, healthcare, education, government, banking, and retail.