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Regional Director of Technical Support at Redwood Software - ApplyBlast

Regional Director of Technical Support

Redwood Software

19 days ago

4.1 on Glassdoor

Hyderabad, Telangana, India

Hybrid

Full Time

Director

0 applicants

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About this role

The Regional Director of Technical Support leads the India Support organization, overseeing end-to-end support delivery, customer escalations, and team development across the APAC region. This role is responsible for building a strong leadership bench, improving support operations, and partnering with global teams to deliver a consistent, high-quality customer experience. The position requires on-site presence in Hyderabad and involves travel for customer and team meetings.

Responsibilities

Lead end-to-end technical support delivery and operational performance across APAC
Manage executive escalations and partner with customer success teams on account health
Develop support teams and drive continuous improvement in product quality and workflows

Skills

About Redwood Software

redwood.com

Headquarters

Tysons, Virginia, United States

Company Size

501-1000 employees

Founded

1993

View Profile

Redwood Software provides digital transformation services and automation software for businesses, helping to replace manual work with automated processes. Their solutions streamline operations, reduce errors, and free employees to focus on higher‑value activities. Enterprises use Redwood for scalable, end-to-end automation to improve efficiency and accelerate business workflows.