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Regional Manager, Operations - Accommodation (Based in Bangkok or Kuala Lumpur) at Agoda - ApplyBlast

Regional Manager, Operations - Accommodation (Based in Bangkok or Kuala Lumpur)

Agoda

8 hours ago

3.9 on Glassdoor

Bangkok, Thailand

Onsite

Full Time

Manager

0 applicants

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About this role

The Regional Manager, Operations leads a new intervention team within Agoda's Customer Experience Group, coaching Team Managers to resolve complex customer issues and drive operational improvements. This role involves managing daily performance, analyzing data to identify root causes, and collaborating with cross-functional teams to enhance the traveler experience. Based in Bangkok or Kuala Lumpur, the position requires a hands-on leader with strong analytical and people management skills.

Responsibilities

Lead and develop a team of Team Managers to drive performance and quality
Analyze intervention case data to identify trends and root causes for improvements
Partner with cross-functional teams to refine processes and workflows

Skills

About Agoda

careersatagoda.com

Headquarters

Singapore, Central Region, Singapore

Company Size

5001-10000 employees

Founded

2005

View Profile

Agoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.