Regional Service Quality Specialist – Logistic

The Regional Service Quality Specialist – Logistic is responsible for managing the local Customer Complaint Resolution Process, ensuring timely and effective resolution of service quality issues such as incorrect shipments, damaged packaging, and labeling problems. The role involves analyzing customer complaints and service quality performance to identify root causes and drive continuous process improvements that enhance operational excellence and customer satisfaction. This position requires close collaboration with cross-functional internal teams and external partners to coordinate corrective and preventive actions, support quality initiatives, and ensure consistent delivery of high-quality service.