Remote Contact Center MSR II (Solano County)
Golden 1 Credit Union
About this role
The Member Service Representative II is responsible for providing exceptional customer service and resolving member inquiries via contact center in English and Spanish. They utilize multiple systems to manage member accounts and support online and mobile banking services. The role emphasizes knowledge of credit union products, compliance, and customer relationship building.
Skills
Qualifications
About Golden 1 Credit Union
golden1.comGolden 1 Credit Union is a California-based, member-owned, not-for-profit financial cooperative focused on helping Californians set and achieve their financial goals. It provides retail banking services including checking and savings, credit cards, personal and auto loans, mortgages, investment and insurance products, and digital banking with online application tools. With a community-first mission, Golden 1 emphasizes member service, financial education, and local reinvestment across its branch and digital channels.
About Golden 1 Credit Union
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Golden 1 Credit Union.
Salary
$23k – $25k
per year
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El Dorado Hills Branch - Member Service Specialist II (Full-Time)
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