HireLATAM
A Remote L1/L2 Technical Support Specialist is needed to handle end-user, Microsoft 365, networking, VPN, server, and cloud infrastructure tickets for a U.S.-based Managed IT Services and Cybersecurity provider. The role requires independent troubleshooting of complex issues, clear communication with U.S. business users, and maintaining high standards of ticketing hygiene. This full-time position operates remotely from Latin America during U.S. Eastern business hours.
HireLATAM is a LATAM staffing and recruiting agency that helps U.S. companies hire pre-vetted, English-fluent remote professionals from Latin America. They deliver a curated shortlist of 3–5 interview-ready candidates in 5–10 business days, with a typical hire completed in 2–3 weeks. Their model charges a flat $3,500 fee per successful placement with no retainers, backed by a 90-day replacement guarantee.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HireLATAM.
97% below the average for this role