ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Remote Support Services Engineer L3 at ALS - ApplyBlast

Remote Support Services Engineer L3

ALS

3 months ago

2.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The IT Remote Support Services Engineer - Level 3 provides specialist-level technical support for the most complex and escalated incidents within the global IT service operation. This role owns the resolution of cases that cannot be resolved remotely at Level 2, contributes to the Change Management process, and monitors infrastructure alerts during assigned coverage windows. The engineer also serves as a senior technical reference, drives automation opportunities, and reduces reliance on third-party vendor escalations.

Responsibilities

Resolve complex escalated IT incidents requiring deep system-level troubleshooting
Monitor global infrastructure alerts and validate events during coverage windows
Participate in Change Advisory Board reviews and assess proposed changes
Maintain CMDB accuracy and author technical knowledge base articles
Identify repetitive tasks and implement automation solutions to reduce manual effort

Skills

Qualifications

ITIL 4 FoundationMicrosoft Azure CertificationWindows Server CertificationCompTIA Network+Cisco CCNA

About ALS

alsglobal.com

Headquarters

Bowen Hills, Queensland, Australia

Company Size

10001+ employees

Founded

1863

View Profile

ALS Global provides comprehensive environmental testing, laboratory services, and scientific solutions across industries. Explore our cutting-edge services for water, air, soil, and more. Trust ALS for reliable results, expert analysis, and global reach.