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© All Rights Reserved. ApplyBlast.com
ModSquad, Inc.
A leading U.S. telecommunications company is seeking experienced Remote Tier 2 Technical Support Representatives to provide high-speed fiber internet support to businesses in New York. The role involves monitoring automated alerts, escalating service outages, and delivering customer support via phone and email while troubleshooting technical issues independently. Candidates must be calm under pressure and possess strong call control skills to manage service disruptions effectively.
Headquarters
Sacramento, California, United States
Company Size
10001+ employees
Founded
2007
ModSquad is a managed services company specializing in customer support, content moderation, trust & safety, and AI consulting. Blending agentic AI with human expertise, the company serves major brands like Spotify, Vimeo, EA, Warner Bros., and the NFL across 55+ languages and 90+ countries. ModSquad operates 24/7/365 and maintains SOC 2 Type 2, HIPAA, PCI-DSS, and GDPR compliance.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ModSquad, Inc..
ModSquad, Inc. didn’t post a salary, so this is our estimate from similar listings.
23% below the average for this role
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