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Rep, CS Banking Ops at Northern Trust - ApplyBlast

Rep, CS Banking Ops

Northern Trust

4 months ago

3.7 on Glassdoor

Chicago, IL

Onsite

Full Time

Junior

0 applicants

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About this role

A representative at Northern Trust manages inbound and outbound calls to provide high-quality client service and resolve inquiries promptly. The role involves handling financial transactions, logging detailed records in a CRM system, and utilizing opportunities to upsell products while adhering to specific communication scripts.

Responsibilities

Manage inbound and outbound client calls
Resolve customer inquiries and provide accurate transactional information
Log detailed issue descriptions in the CRM database
Process financial transactions including ACH transfers and wires
Utilize opportunities to upsell financial products to clients

Skills

About Northern Trust

northerntrust.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1889

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Northern Trust is a financial services firm guided by founding principles of service, expertise, and integrity since 1889. The company offers wealth management, asset servicing, and investment solutions tailored to the needs of individuals, families, and institutions. Its clients include family offices, financial advisors, investment managers, pension funds, nonprofits, and sovereign entities, among others.