Rep II - Customer Service

This role manages day-to-day customer service and operational activities for import and export shipments, ensuring timely and accurate execution while coordinating bookings, transportation, and documentation. The position serves as the primary point of contact for customer inquiries and escalations, preparing shipping documentation and supporting customs clearance to ensure regulatory compliance. Additionally, the role involves reviewing customer requests, preparing accurate quotations, and supporting time-critical healthcare and pharmaceutical shipments in accordance with GDP standards.