Reporting and Analytics Lead (ITSM & ITACM / ServiceNow)
Swift
About this role
The Reporting & Analytics Lead (ITSM & ITACM / ServiceNow) establishes and operates a metrics, dashboarding, and insights capability to provide proactive operational control and management visibility across IT Service Management and IT Asset & Configuration Management. The role designs KPI frameworks and builds reporting within ServiceNow using CMDB/CSDM as the foundation. It is an individual contributor role embedded in the ITSM Operations team collaborating with Process Owners, Operations Leads, and ServiceNow tooling teams.
Skills
Qualifications
About Swift
swift.comSwift
Recent company news
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About Swift
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Swift.
Salary
$125k – $167k
per year