Reporting and Analytics Lead (ITSM & ITACM / ServiceNow)
Swift(1 month ago)
HybridFull TimeSenior$124,975 - $167,430 (estimated)IT Operations
Apply NowAbout this role
The Reporting & Analytics Lead (ITSM & ITACM / ServiceNow) establishes and operates a metrics, dashboarding, and insights capability to provide proactive operational control and management visibility across IT Service Management and IT Asset & Configuration Management. The role designs KPI frameworks and builds reporting within ServiceNow using CMDB/CSDM as the foundation. It is an individual contributor role embedded in the ITSM Operations team collaborating with Process Owners, Operations Leads, and ServiceNow tooling teams.
Required Skills
- ServiceNow
- CMDB
- CSDM
- Reporting
- Dashboarding
- Analytics
- KPI Design
- Data Quality
- ITSM
- ITACM
+2 more
Qualifications
- ITIL v4 Foundation
- ServiceNow Certification