Representante de Servicio al Cliente Bilingüe

The Bilingual Customer Service Representative is responsible for all aspects of customer service in a call center environment, including handling high volumes of incoming customer calls, billing inquiries, and payment setup. The role involves investigating account discrepancies, completing collection calls, and negotiating payment agreements while maintaining performance standards for delinquency and net losses. This position requires fluency in both English and Spanish to provide timely resolutions to customer complaints and inquiries.