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Representative, Contact Center II (Performance Based Remote) at Eversource Energy - ApplyBlast

Representative, Contact Center II (Performance Based Remote)

Eversource Energy

4 months ago

3.7 on Glassdoor

Manchester, NH

Hybrid

Full Time

Junior

0 applicants

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About this role

Eversource seeks an entry-level Energy Adviser for its Contact Center to handle high-volume inbound customer inquiries via phone, mail, and email. The role involves resolving billing discrepancies, processing service requests, and providing accurate outage information during emergency events. Candidates work in a 24/7 environment with various shifts and have the opportunity to work remotely from Manchester, NH.

Responsibilities

Respond to customer inquiries via telephone, mail, and email
Resolve billing discrepancies and high bill complaints efficiently
Process service start/stop requests and transfer billing responsibility
Provide accurate outage information during emergency restoration events
Navigate multiple computer applications and screens simultaneously

Skills

About Eversource Energy

eversource.com

Headquarters

Hartford, Connecticut, United States

Company Size

10001+ employees

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Eversource is an energy provider serving customers in Connecticut, Massachusetts and New Hampshire. Access your residential account, report outages, and more.