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Representative Customer Service HME at Loyola Medicine - ApplyBlast

Representative Customer Service HME

Loyola Medicine

2 months ago

3.1 on Glassdoor

Dubuque, Iowa, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Representative Customer Service HME at MercyOne Dubuque handles all processes related to Home Medical Equipment referrals, including gathering patient and prescription information, verifying insurance benefits, entering orders into the Brightree system, and coordinating delivery or pickup. The role also responds to customer inquiries, provides pricing and equipment criteria, and ensures accurate documentation and reimbursement procedures.

Responsibilities

Process Home Medical Equipment referrals and orders
Verify insurance benefits and obtain required documentation
Communicate delivery arrangements and handle customer inquiries

Skills

About Loyola Medicine

loyolamedicine.org

Headquarters

Maywood, Illinois, United States

Company Size

5001-10000 employees

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Loyola Medicine is a not-for-profit health system providing comprehensive medical care across its hospitals and outpatient facilities in Illinois, including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. The organization offers urgent and specialty care, telehealth visits, online scheduling, patient portal access (MyChart), and streamlined access to medical records and billing.