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Representative II, Customer Service Operations at Cardinal Health - ApplyBlast

Representative II, Customer Service Operations

Cardinal Health

3 months ago

Remote

Full Time

Medior

0 applicants

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About this role

The Representative II in Customer Service Operations handles inbound calls to place and manage medical supply orders, acting as a liaison to resolve order issues, research accounts, and provide resolutions in a high‑volume call center environment. The role requires processing orders, interpreting insurance information, and delivering excellent phone support while adhering to compliance and regulatory standards.

Responsibilities

Answer inbound customer calls and place or reorder medical supply orders
Process and administer orders in internal systems while ensuring compliance
Resolve order issues and provide resolutions through research and liaison activities
Navigate multiple computer programs and systems to update order status
Interpret insurance terminology and explain coverage to customers

Skills

About Cardinal Health

cardinalhealth.com

Headquarters

Dublin, Ohio, United States

Company Size

10001+ employees

Founded

1971

View Profile

Cardinal Health is a global healthcare services and products company dedicated to enhancing the cost-effectiveness of healthcare. The company provides essential logistics, medical supplies, and solutions that focus on improving patient care while reducing costs and enhancing operational efficiency. Committed to quality and innovation, Cardinal Health plays a pivotal role in the healthcare supply chain, ensuring that the right products are delivered to meet the needs of healthcare providers and patients alike.