Representative, Operations

Philip Morris International(2 years ago)

Hyderabad, IndiaOnsiteFull TimeJunior$45,092 - $61,148 (estimated)Customer Service

About this role

A Representative, Operations at Concentrix handles inbound and outbound customer interactions (calls, email, chat) to provide customer service and basic technical support for clients' products and services. The role resolves routine problems, documents cases, and ensures service meets contractual KPIs. In some assignments, the position may include content moderation of explicit or sensitive material to enforce client terms of service.

View Original Listing

Required Skills

Customer Service
Technical Support
Communication
Empathy
Multitasking
Problem Solving
Content Moderation
PC Skills
Attention To Detail
Shift Rotation

Qualifications

Graduate
Undergraduate

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

View more jobs at Philip Morris International →