Representative, Operations
CNX
About this role
A Representative, Operations at Concentrix handles inbound and outbound customer interactions (calls, email, chat) to provide customer service and basic technical support for clients' products and services. The role resolves routine problems, documents cases, and ensures service meets contractual KPIs. In some assignments, the position may include content moderation of explicit or sensitive material to enforce client terms of service.
Skills
Qualifications
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$45k – $61k
per year