Représentant service à la clientèle

About this role

Responsibilities

• Develop business relationships with clients by providing personalized service based on client needs
• Provide information to customers on products, pricing, availability, and delivery options
• Process quotes, orders, and returns with accuracy and efficiency
• Verify incoming orders for accuracy and integrity
• Manage customer expectations by providing clear timelines
• Coordinate with production and logistics to track shipment dates and expedite if needed
• Track deliveries to ensure timely and accurate client delivery
• Document all necessary information in the customer file
• Transfer sales opportunities to the Sales Director if needed
• Collect and record customer feedback, resolve complaints by identifying solutions and escalating issues if needed