Research Manager (User Community)

Lalamove(1 month ago)

Hong KongOnsiteFull TimeManager$102,932 - $136,225 (estimated)Research

About this role

The Research Manager at Lalamove leads a sub-team focused on understanding core user groups, including drivers, customers, corporate clients, and senders. The role centers on uncovering deep user insights and translating them into actionable strategies that inform product, operations, and marketing decisions. It emphasizes human-centered research that captures on-the-ground realities and community sentiment. The position is based in Hong Kong SAR and supports research across diverse cultural contexts, particularly within Asia.

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Required Skills

User Research
Team Leadership
Qualitative Methods
Quantitative Analysis
Ethnographic Research
In Depth Interviews
Diary Studies
Usability Testing
Stakeholder Management
Cross Functional Collaboration

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About Lalamove

lalamove.com

Lalamove is an on‑demand logistics and delivery platform that connects consumers and businesses with a network of drivers for same‑day and last‑mile deliveries. Using its app and web portal, customers can book couriers, vans, or trucks in one click for parcels, bulky goods, scheduled moves, or on‑demand jobs. The service offers real‑time tracking, transparent pricing, and flexible vehicle options, plus enterprise tools for high‑volume and business logistics. Lalamove operates in many cities worldwide, aiming to make local deliveries faster and more convenient.