Reservation Agent

The Reservation Agent at Novotel Samator Surabaya Timur manages all reservation operations, including booking entries, modifications, and cancellations, while ensuring accuracy and maintaining professional guest interactions. The role involves maximizing hotel occupancy through strategic reservation management, collaborating with front office and sales teams, and handling guest inquiries and complaints. This position requires strong communication skills, proficiency in Property Management Systems, and the ability to multitask in a fast-paced hospitality environment.