Reservations Agent & Group Rooms Coordinator

The Reservations Agent & Group Rooms Coordinator at Coeur d'Alene Resort provides exceptional reservation sales and guest service while coordinating group guestroom reservations for conferences, weddings, and special events. This role manages individual and group bookings from inquiry through arrival, ensuring accurate room blocks, processing payments, and maintaining strong communication with guests and internal departments. The position plays a key role in supporting resort revenue through effective sales, upselling, and cross-selling strategies.