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Reservations Agent at Sonesta Hotels - ApplyBlast

Reservations Agent

Sonesta Hotels

4 months ago

Chicago, IL

Onsite

Full Time

Junior

0 applicants

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About this role

A Reservations Agent at Sonesta International Hotels assists guests with planning and booking their stays across the company's diverse portfolio of 1,000+ properties. The role involves managing incoming inquiries via phone, email, and in-person interactions to answer questions, make travel suggestions, and confirm room reservations. Agents must maximize room revenue while ensuring efficient resolution of guest requests and maintaining accurate records in resort software systems.

Responsibilities

Analyze guest requirements and confirm all reservations accurately
Manage incoming calls and resolve inquiries efficiently
Maximize room revenue by blocking and booking rooms appropriately
Coordinate with sales departments for group bookings and calendars
Maintain professional relationships and update reservation logs daily

Skills

Qualifications

High School diplomaOpera systems experience

About Sonesta Hotels

sonesta.com

Headquarters

Newton, Massachusetts, United States

Company Size

10001+ employees

Founded

1937

View Profile

Sonesta Hotels is a hospitality company that owns, manages, and franchises hotels, resorts, and extended-stay properties across the Americas and other international markets. Its portfolio includes multiple lodging brands serving business and leisure travelers, with services spanning accommodations, meetings and events, and guest hospitality operations.