Reservations & Membership Representative

The Reservations & Membership Representative serves as the primary point of contact for guests and members, handling inbound calls, emails, and web inquiries for luxury resort properties and a multi-generational membership program. This role involves guiding travelers to appropriate stays, explaining membership benefits, and converting inquiries into confirmed bookings. The position requires managing customer relationships, maintaining accurate records in HubSpot CRM, and proactively following up on leads to drive sales and loyalty.