Reservations Team Leader
Abercrombie(3 months ago)
About this role
The Crystal Reservations Team Leader will oversee the Trade Reservations team (and support the Consumer Sales team when required), ensuring high-quality customer service and efficient booking operations for luxury cruise products. The role leads and develops reservations consultants, monitors departmental performance against KPIs, and supports process improvements across the Reservations Sales department. This position is part of Abercrombie & Kent's Australia/New Zealand operations and sits within their luxury travel and cruise business.
Required Skills
- Reservations
- Customer Service
- Booking Systems
- Call Coaching
- Team Leadership
- Workforce Planning
- KPI Monitoring
- Reporting
- Communication
- Sales
+2 more
About Abercrombie
abercrombiekent.comAbercrombie Kent is an award winning luxury travel company, offering luxury vacations, private tours and small group adventures worldwide.
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