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Resident Experience Manager at Placemakr - ApplyBlast

Resident Experience Manager

Placemakr

3 months ago

3.5 on Glassdoor

Washington, DC

Hybrid

Full Time

Senior

0 applicants

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About this role

The Resident Experience Manager leads a team of associates to deliver exceptional hospitality and seamless service throughout the resident lifecycle at Placemakr. This role involves coaching staff, managing arrival and departure experiences, resolving escalated concerns, and ensuring consistent communication standards across multiple properties in the Washington metropolitan area. The position requires balancing resident needs with operational execution while fostering a culture of accountability and service excellence.

Responsibilities

Lead and coach a team of Resident Experience Associates to ensure high service standards
Oversee arrival and departure experiences to create welcoming resident transitions
Resolve escalated resident concerns and manage service recovery situations
Monitor communication quality and response times across messaging platforms
Partner with operational leaders to coordinate housing and unit assignments

Skills

Qualifications

Valid Driver's LicenseThree years of customer service experience in hospitality or property managementTwo years of leadership experience managing front-line teams

About Placemakr

placemakr.com

Headquarters

Washington, District Of Columbia, United States

Company Size

201-500 employees

View Profile

Placemakr operates apartment-hotels that combine apartment-style comfort with hotel convenience, offering fully furnished residences for flexible short- and long-term stays. They place properties in prime urban locations and provide hotel-like services and amenities alongside the space and privacy of an apartment. Bookings are geared toward travelers, corporate clients, and relocators who need turnkey, flexible housing solutions. Placemakr emphasizes convenience, modern design, and flexible stay options as alternatives to traditional hotels or leases.