Resident Relations Manager

The Resident Relations Manager serves as the primary liaison during construction projects, managing the customer experience and overseeing resident relocations. This role involves facilitating communication between contractors, the on-site team, and residents to align on daily work and address resident needs. The position requires delivering timely information, maintaining accurate records, and providing excellent customer service by anticipating and resolving concerns. Additionally, the manager coordinates temporary resident transfers and executes concession administration to ensure project success.