Resident Services Manager - Cottonwood Canyon Hills

Action Property Management(1 month ago)

Lake Elsinore, CAOnsiteFull TimeSenior$54,000 - $58,000Resident Services

About this role

The Resident Services Manager at Action Property Management serves as the primary liaison for residents at the Cottonwood Canyon Hills community in Lake Elsinore, overseeing inquiries, concerns, and service requests. The role holds a senior position within the onsite resident services team, providing guidance and mentorship to junior staff. This position is responsible for ensuring a consistently high-quality resident experience and handling complex or escalated issues. It also contributes to community engagement initiatives to enhance overall satisfaction and retention.

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Required Skills

Resident Relations
Customer Service
Team Leadership
Staff Training
Issue Resolution
Community Engagement
Event Coordination
Policy Enforcement
Record Keeping
Report Preparation

+10 more

Qualifications

Bachelor’s Degree in Business Administration
Bachelor’s Degree in Hospitality
Bachelor’s Degree in Real Estate

About Action Property Management

actionlife.com

Action Property Management is the largest privately owned HOA property management company, delivering full-service management and proactive solutions to homeowners associations and community developments. They serve a wide range of community types—large-scale communities, high-rises, new developments, hotel-residential projects, and self-managed associations—providing financial oversight, property operations, vendor coordination, and governance support. The firm emphasizes expert, proactive service and tailored strategies to help communities thrive, protect assets, and simplify board responsibilities. Partnering with Action is positioned to improve resident experience, preserve property value, and streamline everyday management.