Residential Support Representative 1

The Residential Support Representative 1 provides exceptional multi-channel technical support and customer service to residential customers, handling inquiries via phone, email, chat, and web. This role focuses on troubleshooting Schlage mechanical and smart electronic products, ensuring first-contact resolution, and acting as a dedicated customer advocate to elevate satisfaction. The position requires strong communication skills, technical aptitude, and the ability to collaborate with internal teams for complex issues.