Resolution Groups Manager (Cloud Infra)

Accenture seeks Group Management Managers to lead N2 technical support teams in Colombia, overseeing multiple infrastructure towers for 11 client entities and 42,000 users. This role acts as a critical technical bridge between analysts and governance, managing escalations, coordinating incident responses, and driving automation initiatives to reduce operational effort by 48%. The manager ensures SLA compliance, leads root cause analysis, and develops team capabilities within a diverse delivery environment.